Returns of goods

1. The Customer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.

2. The deadline for withdrawal from the agreement expires after 14 days from the date on which the Customer came into possession of:

3. The Goods or on which a third party other than the carrier and indicated by the Customer came into possession of the Goods or,

the last of the Goods or on which a third party other than the carrier and indicated by the Customer came into possession of the last of the Goods, in the case of ordering multiple Goods that are delivered separately.

4. To exercise the right to withdraw from the agreement, the Customer must inform the Service Provider of their decision to withdraw from the agreement using an unequivocal statement sent by post to the address Algis Animals sp z o.o. ul. Sarabandy 80, 02-868 Warsaw or by e-mail to the e-mail address contact@gamedog.eu.

5. To exercise the right to withdraw from the agreement, the Customer may use the model withdrawal form, which is an annex to the Regulations. The use of the form by the Client is not obligatory.

6. For the Client to meet the deadline for withdrawal from the contract, it is sufficient for the Client to send information regarding the exercise of his right to withdraw from the contract, in a manner consistent with point V.3 of the Regulations, before the expiry of the deadline for withdrawal.

Effects of withdrawal from the contract:

in the event of withdrawal from the contract, the Service Provider shall return to the Client all payments received from him related to the purchase of the Goods in respect of which the Client effectively exercised the right to withdraw from the contract, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Client other than the cheapest standard method of delivery offered by the Service Provider), immediately, and in any case no later than 14 days from the date on which the Service Provider was informed of the Client’s decision to exercise the right to withdraw from the contract;

the Service Provider shall return the payments using the same payment methods that were used by the Client in the transaction concerning the Goods in respect of which the Client effectively exercised the right to withdraw from the contract, unless the Client has expressly agreed to another solution;

7. The Service Provider may withhold the refund until the Goods are received or until the Service Provider is provided with proof of their return, depending on which event occurs first.

8. In the event of withdrawal from the contract, the Goods must be sent to the address Algis Animals sp z o.o. ul. Sarabandy 80, 02-868 Warsaw, immediately, but no later than within 14 days from the date on which the Customer informed the Service Provider of the withdrawal from the contract, in a manner consistent with point V of the Regulations.

9. To return the Goods, it is recommended to contact the Service Provider in advance, by telephone at the number available in the Online Store or by e-mail sent to the e-mail address indicated in the Online Store.

10. To exercise the right to withdraw from the contract, the Customer must provide the Service Provider with a copy or scan of the proof of purchase (receipt or VAT invoice). The right to withdraw from the contract in the event of insufficient proof by the Customer of the purchase of a specific Product about which the Customer has exercised the right to withdraw from the contract shall be deemed ineffective.

11. The right to withdraw from the contract shall not apply to the Customer, among others, about contracts:

in which the subject of the provision is a Product that spoils quickly or has a short shelf life;

in which the subject of the provision is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons if the package was opened after delivery to the Customer;

in which the subject of the provision is a Product that, due to its nature, is inseparably connected with other items after delivery to the Customer.

Complaints

1. Upon receipt of the Goods, the Customer is obliged to check the condition of the shipment. In the event of damage, the Customer is obliged to report this fact to the supplier and immediately contact the Service Provider. Damage to the shipment during transport will be taken into account based on a report made to the employee of the delivery/courier company at the time of delivery of the shipment.
2. In the case of defective, factory-damaged or incomplete Goods, about which the Customer had no opportunity to check the condition of the shipment at the time of receipt of the Goods, or which defects were revealed only after receipt of the Goods, the Service Provider undertakes to exchange them for Goods free from defects, provided that the Customer reports the defect in writing and returns the defective Goods to the Service Provider’s address.
3. If the stocks of the Goods complained about by the Customer are exhausted, the Online Store guarantees the exchange of the Goods for others – similar in terms of price and characteristics, or pays a cash equivalent in the amount of the complained Goods.
4. If the Customer is an entrepreneur within the meaning of Article 431 of the Civil Code, the Service Provider’s liability under the warranty is excluded. However, the Service Provider may, after considering all the circumstances related to the occurrence of the defect in the Goods reported by the entrepreneur, acknowledge its liability under the warranty.
5. The condition for considering the complaint is to return the defective goods together with the complaint letter to the following address: Algis Animals sp z o.o. ul. Sarabandy 80, 02-868 Warsaw. The Customer shall attach a VAT invoice or fiscal receipt to the Goods confirming the purchase of the complained Goods.
6. The complaint will be considered within 14 days from the date of delivery of the Goods to the Service Provider’s address.
7. Before returning the defective Goods to the Service Provider’s address, together with the complaint letter, it is advisable to contact the Service Provider by e-mail to the address contact@gamedog.eu.
8. In the complaint letter attached to the returned Goods, the quantity and name/names of the Goods complained about, the Customer’s name and surname, the VAT invoice number or fiscal receipt number and a description of the subject of the complaint should be provided.
9. In the event of a positive consideration of the complaint, the Customer will receive a refund for the purchased products within 7 days from the date of consideration of the complaint in the same manner as the purchase was made.
10. The Service Provider shall not be liable for damages resulting from incorrect use of the ordered products.